We stand behind every bottle we make.
Our products are crafted in small batches using simple, powerful ingredients and premium materials. If something isn’t right, we’ll make it right.
If you are not satisfied with your purchase, you may request a return or refund within 30 days of delivery.
To be eligible:
Item must have been purchased directly from our website.
You must provide your order number.
Product must be at least 75% full (we want you to try it).
We package carefully, but glass can occasionally break in transit.
If your order arrives damaged:
Email us within 7 days of delivery.
Include photos of the damaged item and packaging.
We will replace the item or issue a refund immediately.
No need to return broken glass.
For safety and sanitation reasons:
Products more than 30 days past delivery
Products purchased from retail partners
Gift cards
Once your return is approved:
Refunds are issued to your original payment method.
Please allow 5–10 business days for processing.
Shipping costs are non-refundable unless the error was ours.
If you’d like to try a different scent or edition, contact us and we’ll take care of you. We’re building long-term relationships — not one-time transactions.
Email: joe@cleanerstandards.com
Subject line: Return Request – Order #XXXX
We believe in honoring old-world craftsmanship and modern transparency. If something falls short of that standard, tell us.
We’re here.
— The Cleaner Standards Team
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